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Customer Service

Help is right here

Start here for downloads, print issues, refunds, pledge questions, and product-specific support across the Open Almond catalog.

Email SupportContact Us

Fastest Routes

  • Digital download issue: start with support.
  • Kickstarter pledge issue: use the backer inbox.
  • Church or ministry use: use ministry support.
  • Permissions or legal: use the licensing and legal channel.

Digital product support

  1. 1Check your email spam folder for your download links.
  2. 2Try re-downloading from the original purchase platform.
  3. 3If files are missing, blurry, or corrupted, contact support and we will help restore access.

Physical product support

Print-on-demand orders are produced by partner platforms, so replacements and refunds are usually fastest through their support teams.

The Game Crafter HelpDriveThruRPG HelpAmazon KDP: Use your order page support

Manufacturing Issues

  • Misprints
  • Color issues
  • Cropping errors
  • Card misalignment
  • Incomplete or damaged components

Shipping Issues

  • Lost packages
  • Damaged shipments
  • Delayed delivery
  • Wrong address issues

Product-specific support

We support rules, assets, and usage questions across the current catalog.

Warriors of the Covenant

  • SRD questions
  • Mechanical clarifications
  • Adventure issues
  • PDF problems
  • Character sheet updates

Legacy of the Remnant

  • Survival Dials
  • Mechanics explanations
  • Witness role questions
  • PDF or asset errors

Hall of Faith Hero Deck

  • Replacement card advice
  • Printing questions
  • Ministry usage support

Covenant Path Studies

  • Scripture citation corrections
  • Formatting questions

Refunds and troubleshooting

Digital products: digital sales are final, but we will replace defective or corrupted files quickly.

Physical products: refunds and replacements are processed by print partners such as The Game Crafter, DriveThruRPG, and Amazon fulfillment channels.